Privacy & Policy
Welcome to Diyfig.com (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Place an order
- Create an account
- Contact customer support
- Subscribe to marketing emails
- Submit photos for personalized products
This may include:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely by third-party providers)
- Uploaded photos for custom products
- Order history and preferences
We may also collect automatic data through cookies and similar technologies, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the site
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Customize and create your personalized products
- Communicate with you regarding orders, support, or updates
- Improve our website, products, and customer experience
- Send promotional emails (only with your consent)
- Detect and prevent fraud
3. Sharing Your Information
We DO NOT sell your personal information.
We may share your data only with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping carriers
- Print-on-demand or embroidery partners
- Analytics and marketing platforms
- Website hosting and security providers
These third parties are authorized to use your information only as necessary to provide their services to us.
4. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Remember your preferences
- Improve site functionality
- Analyze website performance
- Personalize content and ads
You can adjust cookie settings through your browser at any time.
5. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal data, including:
- Encrypted payment processing
- Secure servers
- Access controls
- Regular security reviews
However, no online transmission can be guaranteed 100% secure.
6. Your Rights
Depending on your location, you may have the following rights:
For U.S. Residents (including CCPA for California residents)
- Request access to your personal information
- Request deletion of your data
- Opt out of data sharing for advertising
- Request correction of inaccurate information
For EU/UK Residents (GDPR)
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to withdraw consent
To exercise any of these rights, contact us at:
service@diyfig.com
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
- Improve our services
Uploaded photos for customized products may be stored for future reorders unless you request removal.
8. Children’s Privacy
Our website is not intended for individuals under 13 years old.
We do not knowingly collect data from children. If you believe a child has provided information, contact us and we will remove it.
9. Third-Party Links
Our site may contain links to third-party websites.
We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted here with an updated “Last Updated” date.
Continued use of the site means acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Diyfig.com
Email: service@diyfig.com
Website: www.diyfig.com